Terms of Sale

Garden Hills Nursery Terms of Sale

*The following terms apply to all internet and phone sales

 

Our Guarantee

We guarantee you will receive healthy trees or plants.  We do not offer a warranty once the trees or plants have been delivered healthy. There are simply too many factors out of our control and this is how we offer the best prices online.

DO NOT plant an item that arrived unhealthy or damaged.  If an item arrives unhealthy or is damaged during shipping, you must notify us within 3 days of receipt. Otherwise we’re not able to send you a replacement.

Trees purchased during the Fall and Spring planting season are shipped dormant.  This means your tree is asleep and may not contain leaves.

When you order from Garden Hills Nursery, we guarantee that you will receive the healthiest trees, plants or bulbs, packed with care and ready to plant. We know how important your gardening needs are, so we do our best to provide you with the most up to date information regarding your USDA Planting Zones and how to care for your plants. We encourage you to use this information as a guide when ordering nursery goods from our company. We do not recommend or encourage ordering varieties that are clearly incompatible with your climate. As with all living plants, containerized or bare-root, loss is a possibility. With so many factors out of our control, It is virtually impossible to achieve a 100% survival rate.

Please follow our detailed planting instructions to ensure success.

Incorrect items, shortages, unhealthy/damaged items must be reported within 3 days of receipt. Garden Hills Nursery will replace and reship the items at no cost to the consumer.  

Shipping

Our packages are shipped USPS. Average ship time is 3-5 business days.

Shipping Address Errors

Errors in the shipping address supplied by the customer is the responsibility of the customer. Additional shipping charges to reship returned or lost packages are the responsibility of the customer.

Shipping Delays

Your order may be delayed should the weather in your area or zone prohibit ideal planting conditions.  If you need to further delay your ship date, please contact us so we can make the necessary arrangements.

*Fertilizing bare-root trees or planting in fertilized potting soil in the first year is not recommended. It is very important bare-root trees are established before applying any fertilizer.

Damaged Package?

Our packages are shipped by USPS.  In the event your plant is damaged during shipping, please contact us immediately so we may assess the damage.  Slight cosmetic damage may not require replacement.

Plant Health

Plants are living things and we only sell the highest quality specimens. However, we’re unable to play the role of Mother Nature.  A quick scratch test will determine if a plant has died or simply waiting to branch out. Using your fingernail or a small coin, gently scratch the bark around the base of the plant.  If it is green or white then your plant is healthy and should thrive once the growing season has started. Many of our trees are shipped dormant.  Therefore it is common for these items to contain fewer or no leaves.  You must give your tree adequate time to exit dormancy after planting.

Cancellations

In most cases an order can be cancelled prior to shipping.  A 20% restocking fee is applied to all cancellations.  Cancellations are not available once shipping tracking numbers are issued.

For non-plant items such as garden aids and soil amendments, you may return unopened items in saleable condition within 15 days of receipt, and we’ll return the purchase price less shipping charges.

Cancellations must be processed using our web contact form.  All submissions are received and processed within 2 business days.