Frequently Asked Questions
Q: I placed an order for spring, when should I expect my order to arrive?
A: We begin shipping orders by regions. These regions are based on the USDA planting zone chart. Please refer to our shipping schedule.
*Please keep in mind that these are live goods, they are subject to delays due to bad weather, shipping, crop failures and/or availability of product. You can expect some delays during peak seasons.
Q: Okay, so what happens after my order ships?
A: If you provided an email address when placing your order, you will be notified via email when your order ships. The email will contain a USPS tracking number. You can track your package via the USPS website USPS Tracking. Please allow 3-5 business days for delivery. We ask that you do not call our offices regarding shipping delays while the package is in transit. We have no control over the package once we hand it off to the USPS.
Q: I’ve tried calling you, but I can’t get through. What should I do?
A: During peak season you can expect some wait times. Please leave your name, order number a detailed message and one of our friendly staff will return your call as soon as possible. You can also email Customer Service
Q: What if my order shipped, but I never received it?
A: Contact Customer Service immediately so we can contact USPS to see what may have happened.
Q: What should I do if my plant doesn’t come out of dormancy?
A: You first need to do a scratch test to determine if your plant is still viable. Sometimes plants fail to break dormancy in the first planting season. Gently scratch the outer layer of the bark. If it appears green in color, give it a few more weeks to break dormancy.
If the plant appears brown or white in color, your plant may have “caught a cold” during shipping and may qualify for store credit.
For perennials, you will need to dig up the root system. If it appears healthy, white and the roots are firm, your perennials will need another season to bloom. This is normal. Drainage is key to their survival over the winter months ahead.
Q: I’ve determined that I need a replacement. Do I have to return my plants for a free replacement?
A: An item that failed to live may qualify for store credit. You will need to supply a picture of the plant’s condition. Please submit a replacement request from Contact Page. Store credit is valid for six months.
Q: Why can’t I have a refund for items that failed to live?
A: More often than not the customer failed to properly transplant and/or care for the plant. Therefore we can only offer store credit. Typically the customer realized their mistake and the next one survives 🙂
Q: My mother has a birthday coming up, is it possible to have it delivered to her on her birthday?
A: Unfortunately, we are unable to guarantee shipping arrival times. There are too many variables when shipping live plants. We wouldn’t want to disappoint mom.
Q: There is mold on my roots, is this normal?
A: Yes and no. The packing gel that we use often gets confused for mold. It’s meant to retain moisture while in transit. It’s harmless to you and your plants.
However, depending on transit time, humidity and varying temperatures, mold can become present. This does not affect the root system. It’s merely surface mold and can be washed off. Simply follow the planting instructions provided in your package.
Q: What does “bare-root” mean?
A: Bare-root trees are trees without soil or a container. Bare-root trees are dug up when they have gone completely dormant. All of the soil has been removed from the root system before preparing them for shipment. Planting bare-root is a preferred method for garden enthusiasts because these trees are easier to plant and they are much more economical than traditional ball and burlap or even container goods. These young trees & plants will arrive without any apparent green growth, but they will spring to life during the growing season.
Q: What are chill hours?
A: Chill hours are number of hours below 40°F in the winter needed for producing fruit, berries, figs, grapes etc. A lack of chill hours is generally only a problem for very warm areas, such as south Florida.
Q: How long does it take for my trees and plants to bear fruit?
A: The number of years it takes for a tree to bear fruit varies from one variety to another. In most cases, it will probably take 2-5 years.
Q: Why should black raspberries be planted away from other berries?
A: Black raspberries should not be planted within 75-100 feet of other raspberries. Black raspberry plants may be susceptible to viral diseases carried by aphids from nearby raspberry plant.
Q: What does ever-bearing and primocane mean?
A: Ever-bearing/primocane fruiting plant, it produces berries on the previous year’s canes in early summer, and on new canes from late summer until the frost in fall. The plant will produce a smaller crop early, and then a larger crop later.
Q: Why was my credit card charged before my order was shipped.
A: Due to some circumstances out of our control such as unexpected weather in our area or yours, some product may not be available to ship immediately. Please keep this mind while ordering. We don’t want your trees and plants to arrive during a weather pattern that may be harmful to your shipment.